Salute to Cochise MotorSports, Sierra Vista, AZ - Wow Customer Service

 I was ready to purchase a moped. And, I could pay cash.

So I called Cochise MotorSports in Sierra Vista,  Arizona and asked for Sales. Matt took over from there. And the "there" was not what I anticipated. Recently I had relocated from Ohio where mopeds are common and very legal. 

Instead of moving toward closing the sale, Matt asked me several questions. One was: Did I have a motorcycle license. No, I answered, that's not needed with a moped, that is a vehicle that is 50 cc. At least in OH it hadn't been. Matt read the law to me: For anything greater than 48 cc AZ required a motorcyle license. 

You must have an outdated copy of the law or a proposed law, I pushed back. Matt went the distance. He called the police department. It confirmed the 48 cc limit.

Of course, this is quite the example of extreme customer service. Matt saved me the catastrophe of purchasing a vehicle I couldn't legally operate on AZ roadways. No, I didn't want to jump through the hoops to get a motorcycle license.

I salute Cochise MotorSports for hiring a caring, engaged and ethical sales person such as Matt. 

In my coaching and publishing I guide retailers on how to differentiate themselves through personalized customer service.

Right now Cochise MotorSports is certaintly setting itself apart from its competition through letting us know we are special. You can reach them at 1100 Avenida Cochise, Sierra Vista, AZ, 520-458-5297 phone and 520-428-2967 text.

Limiting beliefs? Self-defeating? Stuck? Complimentary consultation with Coach/Tarot Reader Jane Genova (text/phone 203-468-8579, janegenova374@gmail.com)