Persuasion, Not Much New: Chat Bots' Effectiveness Tied to Insight about Audience, Of Course
The public relations sector and other industries in the business of persuasion will need to modify their tools. Not overhaul the fundamentals. Research, as published in Nature Human Behavior , found that moving the needle on points of view via chat bots is more effective if information about who's in the loop is programmed into the technology. Of course, as everyone in communications, as well as politicos and trial lawyers, knows: That circles back to the concept of understanding the details about your audience. Every interaction, no matter the medium, has to be targeted at the audience. A summary of the findings in the MIT Technology Review puts it this way: "A multi-university team of researchers found that OpenAI’s GPT-4 was significantly more persuasive than humans when it was given the ability to adapt its arguments using personal information about whoever it was debating." No surprise, this opens the door to extreme misuse. Be it a political campaign or a marketi...