Boomer Advantage in Business: We're Right at Home (like E.T.) in Using the Phone

 The medium is the message. And using the old-line medium of the voice part of your mobile device sends a powerhouse message of real-time close connection, deep listening and willingness to be transparent. About the latter, on the phone the tone, volume, pace, pauses, jump-ins and more disclose so much. 

That kind of disclosure is exactly why Generation Zers, who live in a world of email, messaging apps, DMs and texting, avoid the voice part of their phone at work. Not only are they uncomfortable with that medium. It makes them anxious.

In contrast, older generations, like E.T., are at home with the phone. In a 2025 Harvard Business Review podcast, those are cited as having a "superpower." In business communications they have the edge.

I discuss this advantage of using the phone for the over-50 and how not using is a disadvantage for younger generations in an article published in Substack.  I suggest three ways your business can get back to phoning. 

Low on hope about finding, holding, or moving on to better work?  Getting that back is the first step. Then you and I, as your career coach, move on to diagnosing what's in the way, trying out the solutions and creating the communications you need. Free consultation. No pressure. After that, fees custom-made for your budget. Please contact for an appointment Jane Genova (text/phone 203-468-8579, janegenova374@gmail.com).